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We were looking for a very specific rug - we knew the brand and model. Found the website via Google. Very easy to use, and happy that there is shipping to Israel.Shipping was great - quick, packaged very well. (A little expensive, but air freight for a heavy rug wouldnt be cheap...)Had a great purchasing experience.However, I did submit a question via the website (about care for the rug and using a vacuum/ dyson vacuum), and have yet to receive a response.